FAQ's

We have come up with a list of useful answers to your questions. In the top set of questions you will find out about how to look after your cat to whats best for them and you, and in the second set you can find out about returns, refunds and much more related to your order.

Remember that before you change your cats diet or look to change their life style, please consult your vet first.

About your cat

How to look after your kitten

To care for your kitten, focus on a balanced diet with quality kitten food, access to fresh water, and a clean litter box. Engage them in playful activities, groom regularly, and prioritize vet check-ups for vaccinations and health monitoring. Ensure a safe environment, offer love and attention, and tailor care based on their unique needs and behaviors. If in doubt, consult a vet for guidance on your kitten's well-being.

When should my kitten go outside?

It's generally recommended to wait until your kitten is at least 5-6 months old before allowing them outside unsupervised. This allows them to fully adjust to your home, understand boundaries, and develop necessary skills. Start with short supervised outings to get them accustomed to the outside environment, always keeping a close eye on them. Before letting them roam freely, ensure they're spayed/neutered, microchipped, and vaccinated to protect against diseases and to prevent unplanned pregnancies. Introduce outdoor time gradually and consider the safety of the area, avoiding busy streets or areas with potential dangers.

Best food for kittens

The best food for kittens is specifically formulated kitten food. Look for products labeled as "complete and balanced" for kittens. These diets are designed to meet their unique nutritional needs, including higher protein and fat content for growth and development. Wet, dry, or a mix of both can work well, but ensure the food meets AAFCO (Association of American Feed Control Officials) standards and lists real meat as the primary ingredient rather than fillers. Consult your vet for recommendations tailored to your kitten's specific needs.

How to litter train my kitten?

To litter train your kitten, start by placing the litter box in a quiet, accessible spot. Encourage exploration by gently placing them in the box after meals or naps. When they use it correctly, praise and reward them. Maintain consistency by establishing a routine and keeping the box clean. Avoid punishment for accidents and instead clean thoroughly and continue positive reinforcement. With patience and consistency, most kittens learn to use the litter box reliably. If issues persist, consult a vet for guidance.

When can I separate my kitten from the mum?

Kittens are usually ready to be separated from their mother and siblings between 8 to 12 weeks of age. This period allows them to develop social and behavioral skills from their mother and littermates. By 8 weeks, most kittens are weaned, litter trained, and independent enough to adapt to a new home. However, it's crucial to consider each kitten's development and readiness individually. Separating them too early can affect their socialization and behavior, so aim for the 8 to 12-week range for a smooth transition to their new environment.

How much exercise should my cat have?

Cats generally need about 15-30 minutes of active play a few times a day. This can vary based on age, breed, and individual personality. Engaging your cat in interactive play with toys like feathers, lasers, or interactive puzzle toys helps them stay active and mentally stimulated. Cats also enjoy exploring vertical spaces, so providing perches or cat trees encourages natural climbing and exercise. Observe your cat's behavior; if they seem restless or have excess energy, increase playtime to meet their exercise needs.

Bathing your cat

When bathing your cat, prepare all needed supplies beforehand: cat-specific shampoo, towels, and a non-slip mat for the tub or sink. Fill the bathing area with a few inches of lukewarm water, ensuring it's not too deep or too hot. Handle your cat gently, speaking calmly, and use a handheld sprayer or cup to wet their fur, avoiding the face. Apply a small amount of cat shampoo, lather gently, and rinse thoroughly, avoiding eyes and ears. Pat dry with a towel or use a low, warm setting on a blow dryer if your cat tolerates it. Reward them with treats or affection for a positive experience. If your cat finds bathing stressful, consider professional grooming or consult your vet for advic

How often should I feed my cat?

For kittens: Feed them small, frequent meals throughout the day, typically 3-4 meals a day up to about 6 months old. As they grow, you can transition to feeding them 2-3 meals a day.

For adult cats: Offer 2 meals a day or provide food ad libitum (free feeding), depending on their dietary needs and preferences. Some cats do well with scheduled meals to maintain weight and monitor their intake, while others can self-regulate their food.

Always follow the feeding guidelines on the cat food packaging and adjust according to your cat's appetite, activity level, and any specific dietary recommendations from your vet. Water should be available at all times for both kittens and adult cats.

How often should I change cat litter?

Scoop the litter box at least once a day to remove waste and clumps. Fully change the litter and clean the box more thoroughly every week, depending on the number of cats using it and the type of litter you're using. Some clumping litters can last longer before needing a full change, but it's essential to keep the litter box clean to encourage your cat to use it consistently. If you notice odors or the litter looks heavily soiled before the usual interval, consider changing it more frequently. Regular cleaning helps maintain a hygienic environment for your cat.

Where should my cat sleep?

Letting your cat choose where to sleep is often best. Cats appreciate having options, so provide comfortable spots throughout your home. A cozy bed, a soft blanket, or a cat tree can be appealing. Some cats prefer high perches, while others enjoy secluded areas. Ultimately, let your cat explore and settle on their favorite sleeping spots—just ensure they're safe and accessible. If they show a preference for a certain area, like your bed, it's okay to encourage or discourage that behavior based on your preferences and household rules.

Should I get pet insurance?

Having pet insurance for your cat can be a wise decision. It helps cover unexpected veterinary costs, ensuring your cat gets the care they need without financial strain. Pet insurance typically reimburses a portion of eligible vet bills for accidents, illnesses, and sometimes routine care, depending on the policy. Before choosing insurance, research different plans, considering coverage options, deductibles, and any limitations. Evaluate your cat's health needs and potential risks to determine if insurance is a worthwhile investment for your situation.

What foods should I not feed my cat?

Foods to avoid giving your cat include chocolate and caffeine, which contain substances harmful to their heart and nervous system. Onions, garlic, and chives can cause damage to their red blood cells, leading to anemia. Grapes, raisins, xylitol (an artificial sweetener), and alcohol are also toxic to cats and can cause severe health issues. Avoid feeding your cat cooked bones, as they can splinter and cause internal injuries. Raw eggs, raw meat, and raw fish may contain harmful bacteria or enzymes that disrupt digestion. While some cats tolerate dairy, many are lactose intolerant, leading to digestive problems. Always consult your vet before introducing new foods to your cat's diet to ensure their safety.

About your order

Returns and refunds

Returns and refunds will be accepted before the 30 day point after your order. For more information visit our returns and refunds policies.

Shipping

We use Royal Mail Tracked 24 and 48. orders will be shipped same day as long as they are beofre the cut off time. for more information visit our shipping policies.

How to track my order?

For tracking, when we have proccessed your order we will send you a tracking ID through the email and/or phone number you have provided. for any other information please visit our shipping policy.

How long will my order take to arrive?

With Royal Mail Tracked 24 it will take an estimated 2-3 days to arrive, and with Tracked 48 it will take ann estimated 3-4 days. for any more information please visit out shipping policy.

How to get in contact?

To get incontact please go to our contact us page and send us an email. we will useally reply in up to 2 hours.

Change my shipping address

If you would like to change your shipping adress please use our contact us page as soon as possible and we can talk about what to do next.